DL Webco.com - Returns Policy

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Returns Policy

Distance Selling Regulations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our items within seven (7) days of delivery. This applies to all of our products unless they are bespoke or custom developed to ours or your specification.

To cancel your contract, please return the goods to us unused, unopened and in "as new" condition, giving the reason for the return as "Contract cancellation". Your refund will be processed, less delivery costs, within 7 days.

WE ABSOLUTELY RESERVE THE RIGHT TO REFUSE AN EXCHANGE OR REFUND IF THE RETURNED ITEMS ARE NOT RETURNED IN NEW SALEABLE, CONDITION. ALL ITEMS MUST BE UNDAMAGED, CLEAN, CAREFULLY PACKED WITH ALL LABELS ATTACHED AND IN THE ORIGINAL, MANUFACTURERS PACKAGING AS SUPPLIED.

Returns

Should you wish to return products to us, please contact us first to obtain a RMA (Return Material Authorisation)

Please ensure that you have requested a return authorisation number clearly visible on the package that you are returning. An incorrect RMA number or a non visible RMA number will lead in your claim being delayed until we have verified the return by contacting you.

Should, for any reason, you be unhappy with the products ordered, please see the following returns conditions. These terms do not affect your statutory rights.

Unwanted Goods

If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in "as new" condition) within 7 days of the date on when the product was dispatched, we will refund you any money which you have paid us for the product. Please allow up to 30 days for refunds to be processed. Please note that postage costs are non-refundable. Please contact us to receive a RMA (Return Material Authorisation)

Faulty Goods - Dead on Arrival

If you return an item to us which is faulty, we will need the goods to be sent back to us for testing and, if appropriate, replacement.

Please contact us via email or telephone us on +44 (0)7902 99 88 89

It is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of insurance.

When we have received the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via the accepted postal methods described above.

Warranty Returns

If a product fails during the warranty period, it may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back. Please request a return authorisation number via email or telephone us on +44 (0)7902 99 88 89

If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of postal insurance.

When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send our a replacement product to the same or higher specification.

Damaged Goods

If your package arrives damaged, please sign for it as "damaged" and contact us via email. Please do not return the item to us without speaking to us first and please contact us within three days of receiving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be valid

Incorrect Goods Received

In the unlikely event that you have received an incorrect product or quantity, please contact us via our email. Please state which products you have received, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items.

Refused Delivery / Goods Not Collected / Goods Not Called For

If you refuse a delivery, and the goods are returned to us, we will refund the order less any direct costs to us for the return. For UK courier deliveries, there is a £15 surcharge to return a package to us.

Postage Costs

Postage costs to return unwanted goods or warranty returns are non-refundable. Postage costs for the return of the item will be the full responsibility of the customer.

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